Do You Have Questions?

We have answers (well, most of the times!)

Below you’ll find answers to the most common questions you may have on The Knot Company.If you still can’t find the answer you’re looking for, just email us to hello@theknotcompany.in or call on +91-9785401377

What products do you offer?

We offer a wide range of premium gifts, including luxury hampers, personalised items, corporate gifts, and bespoke creations for special occasions.
How can I place an order?

You can easily place an order through our website. Browse our collections, add your desired items to the cart, and proceed to checkout.
Do you offer customization or personalization?

Yes, we offer customization and personalization on select items. Please check the product details or contact our customer service for more information.
What payment methods do you accept?

We accept payments via net banking, credit card, debit card, and various online payment methods such as GPay, Paytm, and other popular digital wallets, ensuring your convenience. We also accept COD.
Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our courier partner’s website.
How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Can I cancel my order?

Once an order has been dispatched, cancellations are not possible for prepaid orders.
What are your delivery timelines?
  • Standard Delivery: Once confirmed 5-8 Business Days within India.
  • Express Delivery (Metro & Tier 1 cities): Once confirmed 2-4 Working Days.
  • PAN India Delivery: Once confirmed 5-8 Working Days.
  • International Shipping: Once confirmed 10-12 Working Days.
Do you ship internationally?

Yes, we offer international shipping. Please note that customers are responsible for any customs duties and fees.
What if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If you discover any defects or receive an incorrect item, contact us immediately. We will promptly address the issue.
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Can I cancel or modify my order after placing it?

Orders can be modified or cancelled before they are dispatched. Once dispatched, cancellations are not possible for prepaid orders.
Where do you ship from?

All orders originate from our warehouse in Jaipur, India, and are shipped to the address provided during checkout.