To qualify for a return, your item must be in its original condition, unworn or unused, with tags attached, and in the original packaging. A valid receipt or proof of purchase is required for all returns. If the product is not damaged but the customer still chooses to return it, the customer will have to bare the shipping charges.
To initiate & inquire regarding returns, please contact us at hello@theknotcompany.in Upon acceptance of your return, we will provide a return shipping label and detailed instructions on where and how to send your package. Note that returns without prior authorization will not be accepted.
Cancellations: Once an order has been dispatched, cancellations are not possible for prepaid orders.
Damages and Issues:
Please carefully inspect your order upon arrival. If you discover any defects or damages, or if you received an incorrect item, contact us immediately. We will promptly assess the issue and take appropriate steps to rectify it.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you have concerns or questions about the return eligibility of a specific item, please get in touch with us.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.